{"product_id":"the-strategic-customer-success-manager-a-blueprint-for-elevating-your-impact-and-advancing-your-career-by-chad-horenfeldt-hardcover","title":"The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career By Chad Horenfeldt (Hardcover)","description":"\u003cp\u003e\u003cstrong\u003e(Hardcover)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\"You need to be more strategic.\" Those dreaded words from your manager leave you frustrated and unsure of what to do next.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eBut what if you could stop reacting to problems and instead become a trusted strategic partner who commands respect from both your customers and colleagues? Chad Horenfeldt-who has spent over two decades building high-performing customer success teams at Eloqua (Oracle), Kustomer (Meta), and other companies-shares a battle-tested approach to elevate your impact and advance your career.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIn The Strategic Customer Success Manager, you will learn:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eHow to quickly build unbreakable trust with customers\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eProven techniques for mastering strategic conversations, using frameworks and insights from leading CS practitioners\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eStrategies for aligning with cross-functional teams across your organization\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eA proven methodology for conducting impactful kickoffs, QBRs, and renewal and expansion conversations\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003ePractical strategies for identifying and handling at-risk accounts and preventing churn\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan style=\"font-size: 0.875rem;\"\u003eThis comprehensive playbook includes ready-to-use templates, actionable exercises, and scripts designed to immediately improve your effectiveness as a CS professional.\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv data-expanded=\"true\" class=\"a-expander-content a-expander-partial-collapse-content a-expander-content-expanded\"\u003e\n\u003cp\u003e\u003cspan\u003eDon't wait for someone else to define what \"being strategic\" means. Take control of your career today and master the skills that will transform you from an ordinary CSM to a strategic advisor who drives measurable, exceptional results. Level up before you're left out.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"a-expander-header a-expander-partial-collapse-header\"\u003e\u003c\/div\u003e","brand":"The Indian Book Store","offers":[{"title":"Default Title","offer_id":44880888660104,"sku":null,"price":1299.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0590\/3830\/2344\/files\/61J_h7Y_ciL._SL1360_406ba7f6-9a43-42a6-afe1-e427aa51e0a6.jpg?v=1773236864","url":"https:\/\/www.theindianbookstore.in\/products\/the-strategic-customer-success-manager-a-blueprint-for-elevating-your-impact-and-advancing-your-career-by-chad-horenfeldt-hardcover","provider":"The Indian Book Store","version":"1.0","type":"link"}