Return, Refund & Exchange Policy

RETURN

We accept returns within 5-7 days of order received by customers, respective of the quality check performed before final acceptance of product return. Unless otherwise purchased on sale, not applicable on items purchased on sale.

We only accept returns only when the received product is defective or damaged. 

Product/s being returned must be in their original condition. The packaging and tagging should be as received. Any Defect in product, cost to be borne by the customer. 

To request for your return, you may write to us at  theindianbookstore.in@gmail.com and our team will get in touch with you within 72 hours of receiving the email on working days (Monday - Friday) between 10 am to 6 pm.

To quicken the process and service provided by us, we request you to mention your order number, matter of concern and if possible, send us images. 

Your return order will be picked up within 3 - 4 working days (Monday - Friday) of your email.

REFUND

Orders payed for in cash, can either be refunded in form of store credit or full refund to your bank account under the same name as the purchaser.  

For orders you place using the card, we will reverse the transaction on the same card that was used for purchase.

All refunds will take a minimum of 2 - 3 working days to reflect in your account / card, whichever applicable.

We trust you, but just to ensure our quality team gets to do their fair share of checks, we request you to allow us time to refund till the products returned to us are quality checked for the concern that made your experience unsatisfactory.

Any type of bad behaviour, foul language, misuse of our website, store items, return-refund policy will not be tolerated.

EXCHANGE

We accept exchange within 7 days of order receipt by customers, respective of the quality check performed before final acceptance of product return. 

Product/s being returned must be in their original condition, unwashed. The packaging and tagging should be as received. Any Defect in product, cost to be borne by the customer. 

To request for an exchange, you may write to us at theindianbookstore.in@gmail.com, WhatsApp or Instagram and our team will get in touch with you within 72 hours of receiving the issue on working days (Monday - Friday) between 10 am to 6 pm. 

To quicken the process and service provided by us, we request you to mention your Order Number, Matter of Concern.

We will dispatch the exchange order within 1-2 working day(s). The Indian Book Store is only for you, so if any special requests while an exchange, you may get in touch with us at theindianbookstore.in@gmail.com, WhatsApp or Instagram.

As we do not cancel orders once they have been placed, you may either return or exchange, on receipt, them as per the way mentioned above. We will be happy to help you.